Who are we?

The Jackson Lees Group is a leading North West law firm and part of The MAPD Group. What started as a small Liverpool practice has grown into a multi‑office firm with more than 200 colleagues across Liverpool, Hoylake, Heswall and Churchtown. We are proud of our culture, our values, and our commitment to delivering exceptional legal services while supporting our people to be the best version of themselves.

Overall Purpose

To provide high-quality legal and administrative support to the Clinical Negligence team, assisting with the progression of cases from instruction through to conclusion. The role holder will support Fee Earners and the Team Head by delivering an excellent standard of client care, maintaining compliant and well-managed files, and contributing to the effective running of the department while acting as a professional ambassador for Jackson Lees Group.

Key Accountabilities:

• To support Fee Earners with the management of Clinical Negligence matters, assisting with cases from initial enquiry through to settlement or conclusion.
• To prepare routine and basic legal documentation for Fee Earner approval, including instructions to Counsel, correspondence, and compilation of Court bundles.
• To communicate effectively with clients, referrers and third parties such as Counsel, the Courts and Medical Experts, both verbally and in writing, responding to queries and arranging meetings or conferences as required.
• To attend client meetings and, where appropriate, court or conferences with Counsel, taking accurate notes and ensuring key information is recorded correctly on the case management system.
• To assist with new client enquiries, including obtaining relevant information, supporting the onboarding process, and assisting with retainers and client sign-up.
• To maintain accurate, up-to-date and well-organised files, ensuring compliance with Money Laundering, Lexcel and firm-wide regulatory requirements.
• To diarise key dates and proactively chase responses from clients, Counsel, the Courts, Medical Experts and other third parties.
• To assist with file audits, risk assessments and corrective actions where required, ensuring files always remain audit ready.
• To provide general administrative support to the team, including document management, arranging meetings, and making travel arrangements when necessary.
• To always handle confidential information with discretion and act on own initiative in the day-to-day management of tasks.
• To carry out any other duties reasonably requested by the Team Head or management team.

What we’re looking for:

• Previous experience in a Paralegal or legal support role, ideally within Clinical Negligence or Personal Injury.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Excellent attention to detail and a high level of accuracy in all work produced.
• Confident and professional communicator with a strong client-focused approach.
• Ability to work effectively both independently and as part of a collaborative team.
• Proactive and organised, with the ability to use initiative and sound judgement.
• Competent IT skills, including experience using case management systems.
• A strong commitment to client care, confidentiality and compliance.

What’s in it for you?

• Competitive basic salary
• Excellent bonus structure
• 25 days’ holiday plus bank holidays
• Company pension scheme
• Death in Service cover
• Employee Assistance Programme
• PayCare Health Provider
• Referral bonus scheme
• Company and social events
• Unlimited access to our internal training academy

Jackson Lees Group (a part of The MAPD Group) is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds. We actively encourage those from underrepresented groups and diverse backgrounds to apply for this role, including people from minority ethnicity backgrounds, religious backgrounds, LGBTQIA+ people, disabled people, people from different social backgrounds and of different ages.