Key Information
Who are we?
The Jackson Lees Group is a leading North West law firm and part of The MAPD Group. What started as a small Liverpool practice has grown into a multi‑office firm with more than 200 colleagues across Liverpool, Hoylake, Heswall and Churchtown. We are proud of our culture, our values, and our commitment to delivering exceptional legal services while supporting our people to be the best version of themselves.
Overall Purpose:
To provide high-quality legal and administrative support to the Clinical Negligence team, assisting with the progression of cases from instruction through to conclusion. The role holder will support Fee Earners and the Team Head by delivering an excellent standard of client care, maintaining compliant and well-managed files, and contributing to the effective running of the department while acting as a professional ambassador for Jackson Lees Group.
Key Accountabilities:
- Taking new instructions from clinical negligence clients
- Liaise with the senior fee earners in relation to the case and case plan
- Advise clients on the retainer, CFA and ATE
- Ensuring we retain new clients as early as possible
- Obtain records under tight timescales.
- Checking records are complete and legible.
- Ensure effective and thorough time recording on files.
- Drafting witness statements , letters, emails and faxes.
- Liaising with external agencies and various internal teams.
- Speaking with clients on the telephone in a professional and confidential manner.
- Attending meetings with clients where necessary.
- Assisting other team members.
- Researching medical conditions relevant to the clients.
- Dealing with client documentation including complaints to the medical establishments.
- Other ad-hoc duties, as required.
- Instructing MRT for nurse review and pagination.
What we’re looking for:
- Previous experience in a Paralegal, Medical Records or legal support role, ideally within Clinical Negligence or Personal Injury.
- Strong organisational and time management skills, with the ability to obtain, track and manage medical records under tight deadlines.
- Excellent attention to detail, with the ability to check medical records for completeness, accuracy and legibility.
- Confident and professional communicator, comfortable liaising with clients, medical providers and internal teams.
- Ability to work effectively both independently and as part of a collaborative Clinical Negligence team.
- Proactive and well‑organised, with the ability to use initiative and sound judgement when prioritising record requests.
- Competent IT skills, including experience using case management systems and maintaining accurate file records.
- A strong commitment to client care, confidentiality, data protection and regulatory compliance.
What’s in it for you?
- Competitive basic salary
- Excellent bonus structure
- 25 days’ holiday plus bank holidays
- Company pension scheme
- Death in Service cover
- Employee Assistance Programme
- PayCare Health Provider
- Referral bonus scheme
- Company and social events
- Unlimited access to our internal training academy
Jackson Lees Group (a part of The MAPD Group) is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds. We actively encourage those from underrepresented groups and diverse backgrounds to apply for this role, including people from minority ethnicity backgrounds, religious backgrounds, LGBTQIA+ people, disabled people, people from different social backgrounds and of different ages.
Please direct all applications to our recruitment team: recruitment@mapdgroup.com
Visit our Recruitment page on LinkedIn - MAPD Recruitment