Jennifer Laird

How can I help you?

I’m a Probate Executive and Development Coordinator within our Wills, Trusts & Probate team, based in Hoylake.

As a Probate Executive, I work with clients who have questions about their appointment, the probate process or documents they’ve received from us. The loss of a loved one can be an incredibly difficult time, so I aim to make things as straightforward as possible and provide a friendly, reassuring point of contact throughout.  I also help clients from a wide range of backgrounds to create bespoke wills and Lasting Powers of Attorney.  

Alongside my client work, my role as Development Coordinator allows me to support the continued development of the team, helping to build strong relationships, improve the client experience and identify opportunities for us to grow and develop the services we provide.

A little about me

I really enjoy the variety of my role and the opportunity to work with and support different people every day. No two clients or situations are exactly the same, and I’m always learning and developing my knowledge and skills.

Meeting clients and being able to help them through what can often be a challenging and upsetting period is one of the most rewarding parts of my role. I always aim to provide a helpful, approachable and personal service. It’s particularly rewarding when previous clients return to us for further support or recommend us to others, as I see that as a reflection of the relationship and trust we’ve built.

My experience

I joined the firm in 2015, originally working as a receptionist in our former West Kirby office, before moving into the Wills, Trusts & Probate team as a secretary in 2016.

Since then, I’ve continued to develop my knowledge and experience within the department, progressing to my current role as a Probate Executive and Development Coordinator.

Although my career before joining the firm wasn’t within the legal profession, I brought with me a range of transferable skills which have helped me throughout my career. My experience as a member of staff with the Royal Air Force Air Cadets has also helped me develop strong communication, organisation and people skills, all of which I continue to use when supporting our clients and the wider team.