In January 2023, Jackson Lees Group were awarded the Feefo Gold Trusted Service Award recognising the consistently excellent client experience we have been able to deliver to our clients across both Jackson Lees and Broudie Jackson Canter. Making a positive difference to our clients is at the very forefront of everything we do. From the second they make an enquiry, right through to when their case closes and even beyond that. This award recognises what we do best, consistently offer an experience to our clients that not only exceeds their expectations but blows them out of the water.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their clients. The awards are unique because they truly reflect our dedication to providing outstanding customer service by analysing feedback from real customers. Awarded only to those businesses with a service rating of between 4.5 and 5, we are thrilled to be in the small percentage of businesses who have been awarded Gold.
We use Feefo to collect our client reviews because they are 100% verified, which means you can trust that each and every review has been submitted by one of our clients. It also gives us an accurate view of how we’re doing and what our clients think of us. Feedback isn’t gathered simply to pick out the good ones and show them off, it’s gathered to inform how we operate and make improvements when and where we need to.
Nicky Williams, Associate & Client Experience Project Manager for Jackson Lees Group said:
“We are so pleased to have been awarded the Feefo Gold Trusted Service Award for our excellent client reviews. Our legal teams work incredibly hard to deliver a consistently brilliant client experience and this award really is recognition of all of their hard work.”
Tony Wheble, CEO at Feefo, said:
“This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognising companies, like Jackson Lees Group, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what Jackson Lees Group and our other customers achieve next year.”